Financial Operations Professional | Azure-Certified

"One example occurred on December 31st, when an unhappy client contacted our help desk in relation to a payment that we routed incorrectly. Due to the timing of this payment, their books would have been out for their end-of-year reconciliations... Before the end of the day, the funds were reversed from their incorrect destination, and returned to our client's account. The clients were pleased with the efficiency and speed with which it was corrected."

"Darryl developed, created and implemented a NEW RBC Investigations website with a large number of improvements: Investigations Team calendar, Quick KPI daily statistics section, Most Frequent Accesses section... His efforts for our team and the spirit of co-operation and shared information have greatly improved our performance in servicing our clients and saving RBC time and costs."

"Darryl is the go to person when technical assistance is needed with our computers by our entire team and he is always willing to assist... Recently Darryl has set up a new Share Point for our team which now includes a calendar where our daily schedule can be viewed. He portrays excellent Team Work and is always helpful in assisting our team with any technical challenges."

"Darryl was an instrumental part of the Wellington Square Move Team within Payments. He was not afraid to roll up his sleeves and go above and beyond his usual duties to ensure success in the project... He is very diligent and thorough in his work and routinely completes tasks way ahead of deadlines. I am truly grateful for his help and would gladly welcome Darryl on-board for future projects."

"I have had the pleasure of working with Darryl for a number of years now... if any assistance is required on a wire payment investigation, I can always depend on Darryl to assist. Darryl always has a pleasant attitude and consistently works with a sense of urgency, ensuring client service is top of mind."